Two years in Development, Velvet's all-new Chaser BUREAU enquiry handling system has gone live at Conference Leeds. Development partners for the project, Nicky Lockwood and her team have provided input throughout the system design and implementation.
User training was provided by Velvet's Chris Gibbs, "It's so exciting training the users on the live system - I've been actively involved in the testing; now it's really rewarding to see it all in use".
"It's really good and so, so much easier"
Following training for the Conference Leeds team, venues and suppliers across the region who work with Conference Leeds attended one of six training sessions over a two day period. Positive feedback was received from each session as providers viewed demonstrations of enquiry responses, status updates and updating their own details.
"More cost effective & green!"
Providers are notified via email that a new enquiry has been sent - without entering a username or password they may click on a secure link to view and respond in an instant. Alternatively, conference and reservation staff may log-in to the system to view new and provisional enquiries at the click of a mouse. ChaserBUREAU.com features a unique dashboard highlighting enquiries that require attention using an automated "traffic light" priority system.
Updating facutal information and images is also a breaze; providers may update their own data on-line, including images and video content. Using the custom templates, Conference Leeds are able to include selected or custom content directly in client proposals. Feedback on client choices is also recorded enabling providers to view confirmed business and any reasons selected if they were unsuccessful.
